Shipping & Returns
Last modified on October 28, 2019.
RETURNS AND EXCHANGES
We want you to be happy with your purchases from www.urbanoasis.com. If you need to return your purchase, please contact our customer service for assistance with returns. We offer a refund or an exchange for goods returned in unopened, unused and original salable conditions, within 15 days of purchase delivery.
Please note that only products purchased at www.urbanoasis.com may be returned for refund or an exchange. For purchases made at a retail store or from another website, please contact that location for assistance.
For your protection and to ensure prompt delivery, we recommend that you send your return via UPS, FedEx or insured Parcel Post. We are sorry, shipping fees are not refundable. Your return will be processed promptly upon its arrival. Business days are from Monday to Friday, excluding federal holidays within the United States.
If the items received are damaged, please refer to Damaged Items.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
All returns shall incur a restocking fee of 20% of the total invoice.
When your order arrives, please inspect the shipping container for any damage that may have occurred during shipment. If damage has occurred to the item(s) in your shipment, please contact us immediately.
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
Most orders shipped via Standard Service are processed and shipped within 1 to 3 business days, depending on product availability. Business days are from Monday to Friday, excluding federal holidays within the United States.
Most Standard orders are delivered within 5 to 7 business days from the order's ship date.
Please note: most orders destined for Post Office boxes, APO/FPO and U.S. Territories are delivered within 6 to 14 business days of the order's ship date. Restrictions may apply.
Currently, we do not offer express or expedited shipping. We will be implementing such shipping options as we continue to improve www.urbanoasis.com to better serve our customers.
International Shipping Policy
We are sorry, but we are currently unable to accept orders billed to or shipped to destinations outside the United States. We apologize for any inconvenience.
Returned Shipments Policy
If you are unable to receive your order or have provided incorrect address to www.urbanoasis.com, you will be charged for the re-shipment of any orders returned to us, as well as any additional charges that www.urbanoasis.com incurs. Please be sure to double check and verify your address with each order.
If you have any questions please send email to firstname.lastname@example.org